Refund, Return & Shipping Policies

REFUND POLICY

ALL PROXIDIZE PURCHASES MADE ON PROXIDIZE.COM HAVE A 30 CALENDAR DAY REFUND POLICY, NO QUESTIONS ASKED. HARDWARE REFUNDS CAN ONLY BE PROCESSED AFTER THE HARDWARE IS RETURNED AND INSPECTED. SHIPPING FEES, IF APPLICABLE, ARE NOT REFUNDABLE.

SOFTWARE REFUNDS ARE PROCESSED WITHIN 7 TO 14 WORKING DAYS FROM THE DAY OF THE REQUEST. IN CASE OF CREDIT/DEBIT CARD PAYMENTS, THE RETURN OF THE FUNDS CAN TAKE UP TO 60 DAYS DEPENDING ON THE BANK AND/OR CARD ISSUER.

RETURN POLICY

ALL PROXIDIZE PURCHASES MADE ON OUR WEBSITE HAVE A 30-DAY RETURN POLICY, NO QUESTIONS ASKED. ORIGINAL PACKAGING IS NOT REQUIRED, HOWEVER THE ITEMS MUST BE UNDAMAGED. ITEMS THAT WERE DAMAGED BY THE USER CANNOT BE RETURNED.

IF A CUSTOMER RECEIVES A DAMAGED PACKAGE, THEY MUST TAKE A PICTURE OF THE PACKAGE BEFORE OPENING IT. OPENED PACKAGES CANNOT BE ACCEPTED AS PROOF OF DAMAGED ITEMS.

IN CASE OF A RETURN REQUEST, THE CUSTOMER MUST RETURN THE ITEMS UNDAMAGED AND THEY WILL BE RESPONSIBLE FOR RETURN SHIPPING. RETURNED ITEMS WILL BE SUBJECT TO A RESTOCKING FEE OF 15% EXCEPT IF THE ITEMS WERE FAULTY IN WHICH CASE THERE WILL BE NO FEE AND PROXIDIZE WILL COVER THE RETURN SHIPPING.

SHIPPING POLICY

*THE SHIPPING TIME FOR ANY PROXIDIZE ITEM IS 1-6 WORKING WEEKS WITH 2 WEEKS BEING THE AVERAGE. SHIPPING DELAYS CAN HAPPEN DUE TO CUSTOMS, AIRPORT OR WEATHER DELAYS. DELAYED, LOST OR MISSING ITEMS WILL BE REPLACED IF THEY ARE NOT FOUND WITHIN 8 WEEKS OR ONCE THEY ARE REPORTED AS MISSING BY THE CARRIER.

ALL PACKAGES ARE SENT VIA PREMIUM SHIPPING THAT REQUIRES SIGNATURES OR OTHER METHODS OF VERIFICATIONS THEREFORE DELIVERIES CANNOT BE REFUTED, EXCEPT IF THE SHIPPING COMPANY FAILED TO PROVIDE PROOF OF DELIVERY, IN WHICH CASE, A REPLACEMENT WILL BE SENT.

HARDWARE PRICES DO NOT INCLUDE ANY VAT OR DUTY IMPOSED BY THE RECEPIENT’S COUNTRY. THE CUSTOMER IS RESPONSIBLE FOR ANY FEES OR TAXES THEIR COUNTRY IMPOSES BE IT FOR CUSTOMS, VAT OR OTHERS.

ANY MISSING OR NON-COSMETIC DAMAGED HARDWARE WITHIN THE KIT MUST BE REPORTED WITHIN 2 DAYS OF THE CUSTOMER RECEIVING THE PACKAGE. FOR MISSING ITEMS CLAIMS, THE ORIGINAL PACKAGING MUST BE PRESENT WITH THE ORIGINAL SHIPPING LABEL STICKET INTACT.