KYC (Know Your Customer)

We verify our customers to protect the network and everyone who relies on it. Verification helps us:

• Confirm that customers are who they say they are;
• Prevent fraud, abuse, and unlawful use of the proxies;
• Meet our legal, regulatory, and contractual obligations, including anti-money-laundering and sanctions requirements;
• Uphold the ethical standards behind how our network is sourced and operated (see our Ethics page); and
• Support our information-security commitments, including ISO/IEC 27001 and SOC 2.

Verification applies to all customers who want to access the proxy Services. You must complete identity verification (Tier 1) before you can use the proxies. Access to certain sensitive categories, and to higher usage, requires business verification (Tier 2 / KYB).

Tier 1 (Identity / KYC):

• Who it is for: all users, required for proxy access.
• What you provide: a valid government-issued photo ID, a device with a camera, and your country of residence.
• Connection threads: limited.
• Category access: general web destinations.
• How to complete: self-service in your account.

Tier 2 (Business / KYB):

• Who it is for: businesses that need sensitive categories or higher usage.
• What you provide: business and entity verification details.
• Connection threads: unlimited.
• Category access: unlocks the verification-gated categories below.
• How to complete: contact our sales team.

Requirements. A valid government-issued photo ID (passport, national ID card, driver's license, or residence permit), a device with a camera, and your current country of residence.

Supported documents. A passport is accepted from every country. A national ID card, driver's license, or residence permit is accepted only if issued by one of the following countries: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States. If your ID card, driver's license, or residence permit was issued elsewhere, verify with your passport.

What to expect. Verification is a short, guided process inside your Proxidize account. You will select your country, photograph your ID, and complete a quick selfie check. Your status will appear as Verify, Verified, Rejected, or Expired. Incomplete verification sessions may expire but can be restarted.

Help Center guides. For an overview of the requirements, process, and verification statuses, see KYC Verification for Proxidize Proxy Users. For detailed step-by-step instructions, see How to Complete KYC Verification.

What Tier 1 gives you. Access to general web destinations, subject to connection-thread limits. Permanently restricted categories remain blocked, and verification-gated categories are not available at this tier.

Moving up. To access verification-gated categories or remove connection-thread limits, upgrade to Tier 2.

Requirements. Verification of your business or legal entity.

What to expect. Our team will review your request, guide you through the business-verification process, and confirm your eligibility for higher usage and access to verification-gated categories.

What Tier 2 gives you. Unlimited connection threads and access to the verification-gated categories listed below. Permanently restricted categories remain blocked at all tiers.

How to start. To begin Tier 2 business verification, follow the instructions in our Help Center guide: How to Request KYB Verification. Our team will review your request and guide you through the remaining steps.

Restricted and Verification-Gated Categories

To keep the network safe and compliant, some categories of website are restricted or gated by tier:

• Abuse: blocked for all users.
• Adult: blocked for all users.
• Crypto: blocked for all users.
• Drugs: blocked for all users.
• Fraud: blocked for all users.
• Gambling: blocked for all users.
• Gaming (game stores/clients, e.g. Steam, Epic): blocked for all users.
• Government: blocked for all users.
• Illegal forums and stolen-data forums: blocked for all users.
• Malware: blocked for all users.
• Military: blocked for all users.
• Phishing: blocked for all users.
• Piracy: blocked for all users.
• Ransomware: blocked for all users.
• Scam: blocked for all users.
• Streaming (e.g. Netflix, Spotify, Hulu): blocked for all users.
• Survey: blocked for all users.
• Torrent: blocked for all users.
• Deep web / dark web sites and IPs: blocked for all users.
• Financial: requires Tier 2 (KYB).
• HR / recruitment: requires Tier 2 (KYB).
• Consumer reviews: requires Tier 2 (KYB).

These controls apply in addition to our Acceptable Use Policy, which sets out how the Services may and may not be used.

Verification is carried out for us by a third-party identity verification provider. Please refer to our Privacy Policy for more information.

If you do not complete Tier 1 identity verification, you will not be able to access the proxy Services. The permanently restricted categories stay blocked regardless of tier, and the verification-gated categories stay blocked until Tier 2 is completed.

For technical details such as supported ports and connectivity, please see our Help Center.

• General verification help: visit our Help Center or contact support.
• Business verification (Tier 2 / KYB): contact our sales team.
• To report misuse of the Services: email [email protected] or visit the Report Abuse page.
• How we use your verification data: see our Privacy Policy