Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets out the rules for accessing and using Proxidize's proxy services, infrastructure, and software (the "Services"). It forms part of, and is incorporated into and subject to, the agreement between you and Proxidize Ltd that incorporates our Terms and Conditions (the "Agreement"); if this AUP conflicts with the Agreement, the Agreement prevails.

No failure or delay in exercising or enforcing this AUP, or in granting or refusing any exception under it, shall constitute a waiver of this AUP or of any other right or remedy. If any provision of this AUP is or becomes unenforceable under applicable law, that provision shall be disregarded and the remainder of this AUP shall remain in full force and effect.

By purchasing, accessing, or using the Services, you agree to comply with this AUP. Any breach of this AUP is a material breach of the Agreement, and you are responsible for anyone who accesses or uses the Services through your account.

The Services are provided solely for lawful, legitimate, and ethical business purposes.

The following activities, among others, are strictly prohibited:

• Introducing viruses, malware, or exploiting vulnerabilities in any system;
• Denial-of-service (DDoS) attacks or other activity that disrupts networks or services;
• Accessing or attempting to access accounts, systems, or data without authorisation;
• Circumventing authentication or access controls;
• Credential stuffing, brute-force or password-guessing attacks;
• Sending spam or unsolicited bulk communications;
• Payment fraud, advertising or click fraud (“Ad fraud”);
• Phishing or impersonation;
• Creating fake accounts or content;
• Cryptocurrency or NFT activity, including trading, minting, or mining;
• Streaming or accessing media services in a way that circumvents geographic or other access restrictions;
• Automated ticket purchasing (“ticket bots”);
• Gaming abuse, including gold farming or trading in-game items or currency;
• Fake engagement (likes, follows, views) or fake or incentivised reviews;
• Search engine manipulation ("SEO manipulation");
• Completing surveys for money or reward;
• Gambling, lotteries, raffles, or betting activities;
• Money laundering, terrorist financing, or sanctions evasion;
• Illegal trading in weapons, drugs, or other contraband;
• Distribution of child sexual abuse material or exploitation of minors;
• Collecting non-public data (for example data behind a login or paywall) without permission;
• Collecting sensitive personal data unlawfully;
• Overloading or disrupting third-party websites, APIs, or services;
• Reselling, sub-licensing, or providing the Services to third parties without our permission;
• Reverse engineering, copying, or creating derivative works from our software except as permitted by law; and
• Any other activity that violates applicable laws, regulations or any third party's rights.

You must complete identity verification (KYC) before you can access the Services. Some categories of destination, and higher usage levels, require additional business verification (KYB). See our KYC page for the current tiers and category rules.

We block or restrict access to certain categories of destination at our sole discretion, including categories associated with illegal, high-risk, or abusive activity. We may add, remove, or change these categories at any time without notice; see our KYC page for the current list.

The restrictions in this AUP, including the category restrictions above, are our default posture and apply to every customer. We may grant an exception on a case-by-case basis, for a specific customer, use case, and destination, where a legitimate business need (for example security research, threat intelligence, brand protection, or fraud investigation) is demonstrated and verified through our verification process, which may include enhanced business verification (KYB) and evidence of lawful authority or a legitimate business purpose. To request an exception, contact our support team.

Exceptions are only valid when granted by us in writing, are limited to what is expressly approved, and may be conditioned, re-reviewed, suspended, or revoked at any time, including where your use case changes or the information you provided proves inaccurate. An exception never permits unlawful activity and is never available for the Prohibited activities above, for sanctioned persons or jurisdictions, or for child sexual abuse material, under any circumstances.

We do not represent or guarantee that use of the Services will provide anonymity or allow you to evade detection by any third party.

We may monitor use of the Services, request further information or evidence of lawful authority or legitimate business purpose for suspected sensitive or high-risk activity, and suspend, restrict, block, filter, throttle, or terminate access at our discretion and without liability, where we reasonably believe this is necessary to comply with the law, investigate a suspected violation, or protect the Services or third parties. We will cooperate with law enforcement and regulators where legally required.

You must comply with all applicable export control, trade sanctions, and anti-money-laundering laws, and must not be located in, or a national of, a jurisdiction subject to comprehensive sanctions.

If we are notified that the Services have been used to infringe a third party's copyright, we may suspend or terminate access. We operate a repeat infringer policy for confirmed, repeated infringement. Report copyright concerns to [email protected].

If you become aware of any misuse of the Services, or any actual or suspected unauthorised access to your account, please contact [email protected] or use our Report Abuse form.

We may update this AUP from time to time. Changes take effect when we publish the updated AUP on our website. Continued use of the Services after that means you accept the revised AUP.