Frequently Asked Questions

Find answers to the most frequently asked questions about Proxidize. You can’t find the answer you’re looking for? Use the live chat at the bottom right to reach our support team, who will be happy to help you!

What are 4G Mobile proxies, and why do I need them?

4G mobile proxies are a type of proxy network that utilizes mobile IP addresses and cellular data generated from mobile carriers. They provide you with much higher reliability and consistency than regular residential or datacenter proxies due to their high-quality nature and CGNAT - that's especially true when you create them yourself. 

Why should I make 4G mobile proxies instead of buying them? 

When building a 4G mobile proxy network with Proxidize, we cut the middleman, cut the costs, and give you the utmost control over your hardware and software. Having an on-premise mobile proxy solution provides you with more benefits than simply buying them from a proxy service since you'll be getting higher quality proxies for much lower costs - especially in the long term.

Proxy sellers host the devices on your behalf and then end up charging you a premium price. With Proxidize, you no longer need to rely on third parties to configure the proxies for you, and best of all, you aren't required to have any technical knowledge to build them yourself. 

Can I use 4G mobile proxies for Instagram, sneaker botting, SEO, and more?

Yes, 4G mobile proxies have a wide range of use cases and can be applied for any purpose needed. They're famous for web scraping, automation, social media management, and many other applications. 

How can I get started with Proxidize?

To get started with Proxidize and create your first mobile proxy network, you will first need to purchase the hardware kit that best suits your needs - if you're not sure where to start, don't hesitate to book a demo with our dedicated sales team. 

After receiving your hardware, the next step is to arrange an onboarding call with our support team, who will assist you in getting started on your Proxidize journey, or you can go through this comprehensive guide.

Do I need any technical knowledge to use Proxidize?

No, you actually don't need technical knowledge at all. Proxidize is easy to use and manage via our software. Our team of highly successful engineers is dedicated to assisting you with anything you need. 

Can I use Proxidize from any country?

Yes, Proxidize kits can be hosted in any country around the world. 

As a resident of X country, can I create proxies from Y country using Proxidize?

You can build your 4G mobile proxy in the country where you can host your hardware. If you want mobile proxies from the USA, then you'll need to have your hardware hosted there. While acquiring a mobile IP address from a different country may be possible by getting a SIM card from that specific country, this method is definitely not guaranteed. 

Why do I need to connect my setup to a router?

We have multiple reasons for that, but it's mainly because CGNAT can result in closed ports for devices with CGNAT-assigned IPs, and the proxy would have to consume twice the amount of data since bother incoming and outgoing requests will pass through the SIM card connection. However, we do plan to eliminate the need for a router connection with Enterprise plans. 

As to why the proxy would consume twice the data, it's because when you send a request within a Proxidize network, it follows a path that looks like this:
Device > Router > Proxidize Server > Modem > Web

 And the response would look like this: 
Web > Modem > Server > Router > Device

With this method, two data packets, the request and response, will be sent to each, the modem and the router. 

If there was no router connection, the path would look like this:
Device > Dongle > Proxidize Server > Dongle > Web 

In this case, the same data packets pass four times through the modem, making it consume twice the amount of data. 

How many proxies can I create from a single modem?

You can create a limitless number of proxies from a single modem but will only get 1 IP address per modem. If you create two proxies, for instance, they will both share the same IP address. This feature is available with Proxidize's NextGen Business and Enterprise plans.

How many threads do I get per modem/proxy?

There's a limit of 200 threads per proxy, but Enterprise users can access infinite threads. 

How often can I change the IP address?

The IP change can be changed every minute, but keep in mind that the proxy will be down for 5-30 seconds when the IP is changing.

Where does the Proxidize name come from?

The name Proxidize is a combination of two words, "Proxy" and "Oxidize."
To avoid any confusion, our organization is not, and never was, called "Proxydize."

Will all my USB modems have the same IP since they're all connected to the same tower?

No, mobile carriers typically allocate IP addresses at a city or state level. Within each of these regions, the carrier has a pool of available IP addresses or subnets. When you connect your modem to a mobile network within a particular region, the carrier will randomly assign an IP address to your device from its available pool of IPs - meaning every time you connect or disconnect your device, you're likely to get a different IP address, unless you request a static IP from your carrier. 

This is an industry-standard practice to protect user privacy. If carriers were to assign specific IP addresses to specific cell towers, then it would make it easier for someone to find a user's approximate location based on their IP address. 

Is it safe to make purchases on your website?

Yes, we take security seriously. We use industry-standard encryption protocols to protect your personal and payment information. Your data is safe with us.

What payment methods do you accept?

We accept various payment methods, including credit cards, crypto and bank transfers. Crypto and bank transfer payments can be used for hardware and annual software, however with monthly software, they can only be used for monthly software subscriptions exceeding five figures.

Do you offer international shipping?

Yes, we do offer international shipping to everywhere in the world. If you are not in the United States, United Kingdom, or any member country of the European Union, please check the clearance process with your local customs before purchasing any Proxidize hardware products.

What is your return and refund policies?

We do not permit returns and/or refunds on:

    1. Any software payments
    2. Any SIM purchases, whether opened or not
    3. Any data plan payments, whether used or not
    4. Any opened hardware products.

We do permit returns for unopened hardware within 14 days from the date of shipping or opened hardware in the case the customer success team fails to resolve any critical issues. In this case, the returned opened hardware would be subject to a 30% restocking fee. 

Can I get technical support for the products I purchase here?

Yes, we provide technical support for the Proxidize Business plan. Free, Essential, Plus, and all legacy plans do not come with support.

Can I cancel or modify an order after it's been placed?

You may be able to cancel or modify an order before it is shipped. Please contact our customer support team as soon as possible to request any changes.

How do I contact customer support?

You can reach our customer support team through the chat icon available on our website.

Can I track my order once it's been shipped?

Yes, we provide order tracking services. You will receive a tracking number via email once your order is shipped. You can use this number to monitor the delivery status.

What types of proxies do you offer?

We offer the tools required to build mobile proxies, including HTTP and SOCKS, IPv4, and IPv6. Support for IPv6 and SOCKS will vary with plan and physical location.

What are rotating proxies, and how do they work?

Rotating proxies automatically change IP addresses at regular intervals or after a certain number of requests. This helps distribute traffic and avoid detection.

Do you support SOCKS proxies, HTTP proxies, or both?

We offer both SOCKS and HTTP proxies. The choice depends on your specific use case and software compatibility. SOCKS support is restricted to specific plans.

Can I use your proxies with APIs and scripts for automated tasks?

Yes, our proxies are compatible with APIs and scripts, making them suitable for automation, web scraping, and other programmatic tasks. API access is restricted to specific plans.

How can I troubleshoot common proxy-related issues, such as IP bans or slow connections?

We offer troubleshooting guides and support to help you address common proxy issues. Reach out to our technical support team for assistance. Support is restricted to specific plans.

Do your proxies support IPv6?

Yes, our proxies support both IPv4 and IPv6. IPv6 support is restricted to specific plans and requires the carrier to support dual stack IPv4v6 in your area.
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- 73 Windermere Ave, Lansdowne, PA 19050, United States

- 85 Great Portland Street, London, England, United Kingdom

All Proxidize hardware is assembled and shipped with :heart: from the United States :us: and the Netherlands :flag-nl:


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All Proxidize hardware is assembled and shipped with :heart: from the United States :us: and the Netherlands :flag-nl:


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